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Problem adding vocab to flashcard deck

Posted: March 8th, 2016 9:09 am
by Steve017
I am having trouble adding vocab from a lesson (Beginner Season 4 Episode 8) to a flashcard deck.

Basically, I selected two words (手伝う、何でも) to add to my vocab deck and clicked the appropriate button to add them to my flashcard deck. A popup says they were successfully added to my deck. But when I check the deck, the two words are not there. Instead, another word from the list (砂糖), which I did not select, was added instead. This word is already in my deck, so I deleted it from the deck. However, every time I try to add these two words to my deck, the duplicate version of 砂糖 comes back, and the two words I am trying to add do not get added.

I am using Google Chrome. I deleted my cache and cookies and restarted my browser. I also tried using Microsoft Edge, but this did not seem to help.

Could someone please look into this or let me know how to resolve this?


Re: Problem adding vocab to flashcard deck

Posted: March 16th, 2016 11:20 am
by jaehwi
Hi Steve,

We're sorry for the inconvenience. To help you closely, I've forwarded your message to our customer representative and ask them to contact you directly.

Thank you.


Re: Problem adding vocab to flashcard deck

Posted: March 17th, 2016 7:44 pm
by Steve017
Thanks for your help.

I've given up on the flashcards here and switched to iKnow.

I like the way they do flashcards, and I like their mobile app (Android).