Premium Subscription Error

[gooseudon1]

Hello Japanesepod101 !

I have just subscribed to premium 6months to Japanesepod101 via Visa
dated 06 September 2010.
Right after the transaction, I have logged out and subsequently logged in again to access my lessons. However, it showed that my account has been disabled.
What happened? I thought the transaction was successful....

Hope to hear from you soon. Thank you.

gooseudon1

[Jessi]

Hello gooseudon-san,

Thank you for posting!
Please copy and paste what you have written here into an e-mail and send it to . Our customer service team there will be able to help you enable your account

[gooseudon1]

Hello Jessi,

Thank you for the response!

I have done that yesterday, emailed to the address that you mentioned.
kinda of worried.. sorry about that....

[Jessi]

Don't worry, just give them a few days to get back to you

[felicialimfelicia5559]

Dear Jessi,

Hello!
The same thing that happened to gooseudon1 has happened to me too; on the 9th September 2010.
Your customer service staff has replied me saying the account has now been activated but I'm still getting the same message everytime I log on since.
I'm getting worried too as this involves credit card details. As well, the situation is pretty frustrating as I am unable to view the lessons that I have paid for.

[Eran]

felicialimfelicia5559 - Sorry for the inconvenience. We have unlocked your account and you should now be good to go. I've also extended your Basic subscription by a week free of charge.

[felicialimfelicia5559]

Eran-san,

Thank you very much for your prompt response!
And thank you very much for the extension too.
My account is now activated and I am very grateful to you and your team.
Have a great day!!