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Unable to change profile information

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HunterDog
New in Town
Posts: 1
Joined: February 17th, 2016 11:27 pm

Unable to change profile information

Postby HunterDog » February 17th, 2016 11:29 pm

Hello,
As the subject says, I'm unable to change my password/ display name under my settings.
After filling the informations and pressing confirm, the new page show exactly the same info as before.

Sorry for my english.
Thanks in advance.

jaehwi
Established Presence
Posts: 75
Joined: July 6th, 2011 1:37 pm

Re: Unable to change profile information

Postby jaehwi » March 7th, 2016 12:40 pm

Hello HungerDog,

We're sorry for the inconvenience. Could you check if you have the same issue with the other browser? If then, please send us an email at / We'll fix the information manually.

Thank you,
Jae
Team JapanesePod101.com
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