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Upgraded to "Real" Premium, still can't access PDFs

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ewangrantham7808
New in Town
Posts: 2
Joined: June 1st, 2013 4:04 am

Upgraded to "Real" Premium, still can't access PDFs

Postby ewangrantham7808 » June 2nd, 2013 3:56 am

I understood that with the one week trial I could only download 10 PDF files and then would be stopped. I was not surprised when trying to DL those from my Premium feed failed. I went ahead and paid for my upgrade for the full month, but even creating a new Premium feed I am still getting an error when I try to DL any PDF files through my Premium Feed. Emailed the support account a couple days ago, but still no answer.

Help...

paloma_ill
Established Presence
Posts: 89
Joined: December 7th, 2012 1:18 am

Re: Upgraded to "Real" Premium, still can't access PDFs

Postby paloma_ill » June 3rd, 2013 11:34 pm

Hi ewangrantham7808,

I'm really sorry to hear that. I'll contact our Costumer service team and check with them how is your process going.
Can you kindly send a new email to informing your username and email account, please?

Kind regards,
Paloma
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