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Poor performance on My Flashcards from about 5 hours ago

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dominicashmole1350
Been Around a Bit
Posts: 35
Joined: April 4th, 2012 7:26 pm

Poor performance on My Flashcards from about 5 hours ago

Postby dominicashmole1350 » July 19th, 2012 8:50 pm

Is it just me, or is something broken with My Flashcards since about 5 hours ago? I'm getting the "wait/loading" spinner icon for several minutes at a time, in between most actions such as moving from "my decks" to a session, or after completion of a session.

When I did get into a session finally, at least one of my sessions had no audio at all.

My general web performance tonight is fine, and I've tried both Firefox and Chrome, but neither is better...

Jessi
JapanesePod101.com Team Member
Posts: 822
Joined: November 25th, 2007 9:58 am

Postby Jessi » July 20th, 2012 12:36 am

Hi dominicashmole,
Thanks for posting.
Are you still experiencing this problem? If so I can have the tech team try using the flashcards from your account and see if they can find any issues with them. Thanks for your patience :)
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dominicashmole1350
Been Around a Bit
Posts: 35
Joined: April 4th, 2012 7:26 pm

Postby dominicashmole1350 » July 20th, 2012 7:18 am

Hi Jessi,

Thank you for responding, and for the offer of help.

I've tried again this morning and it all seems to be back to normal and working well. :-)

Best regards,

Dominic

Jessi
JapanesePod101.com Team Member
Posts: 822
Joined: November 25th, 2007 9:58 am

Postby Jessi » July 20th, 2012 8:22 am

Hi Dominic,

Glad to hear it! :D

Please let us know if you ever have any other issues! ;)
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dominicashmole1350
Been Around a Bit
Posts: 35
Joined: April 4th, 2012 7:26 pm

Postby dominicashmole1350 » July 26th, 2012 10:36 pm

Hmm, getting the same effect again now - have been waiting for 5 minutes or so.

Tried refreshing the page once, but it just went into the same spin again.

All other web pages running fine...

Thanks for any help you can muster!

Jessi
JapanesePod101.com Team Member
Posts: 822
Joined: November 25th, 2007 9:58 am

Postby Jessi » July 27th, 2012 7:48 am

Hi again Dominica,
Unfortunately we are experiencing more flashcard issues at the moment :(
We are working on it now and hope to have them up and running soon.
Thank you for your patience!!
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Jason
JapanesePod101.com Team Member
Posts: 969
Joined: April 22nd, 2006 1:38 pm

Postby Jason » July 27th, 2012 12:51 pm

We were having some issues with the server this morning. It seems to be running smoothly again now.
Jason
Manager of Mobile & Mac Applications

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