Dialogue

Vocabulary

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Lesson Notes

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Lesson Transcript

INTRODUCTION
Eric: Hi everyone, and welcome back to JapanesePod101.com. This is Business Japanese for Beginners Season 1 Lesson 17 - Apologizing in a Business Situation. Eric here.
Natsuko: こんにちは。 奈津子です。
Eric: In this lesson, you’ll learn how to say that you'll be late for an appointment with another company, and apologize for your lateness on the phone. The conversation takes place on the phone.
Natsuko: It's between Linda and the man who answered her call.
Eric: The speakers are on a business call, so they’ll be using formal Japanese. Okay, let's listen to the conversation.

Lesson conversation

Katsumata:はい、あさい商事のかつまたでございます。
Linda:ABCコーポレーションのベーカー リンダでございます。大変、申しわけありません。
: 10分ほど遅れてしまいそうです。
Katsumata:はい、わかりました。お待ちしております。
Linda:ありがとうございます。
Eric: Listen to the conversation one time slowly.
Katsumata:はい、あさい商事のかつまたでございます。
Linda:ABCコーポレーションのベーカー リンダでございます。大変、申しわけありません。
: 10分ほど遅れてしまいそうです。
Katsumata:はい、わかりました。お待ちしております。
Linda:ありがとうございます。
Eric: Listen to the conversation with the English translation.
Katsumata: Yes, this is Katsumata of Asai Shoji speaking.
Linda: I’m Linda Baker of ABC Corporation. I’m sorry.
: I’ll be about 10 minutes late to our appointment.
Katsumata: Okay, I understand. I’ll wait for you here.
Linda: Thank you very much.
POST CONVERSATION BANTER
Eric: Oh no. Linda is running late for a business meeting. She’ll be in trouble.
Natsuko: Right. Of course it’s better not to be late, but sometimes you can’t avoid it because of traffic jams, train delays, and so on. And if you know you’ll be late, you should call and apologize, and say how late you’ll be if you know.
Eric: That’s proper business manners, right?
Natsuko: Yes.
Eric: And in this lesson’s dialogue, it seems like Linda is calling Asai Shoji from her cell phone. Do companies commonly provide their workers with cell phones?
Natsuko: Some companies do. It depends on the job. By the way, “cell phone” in Japanese is 携帯電話.
Eric: You can just say keitai, can’t you?
Natsuko: Yes. In conversations, people tend to say just 携帯 since it’s shorter and easier to say. And some business people have two 携帯 or “cell phones.” One is a 仕事用の携帯Eric: "cell phone for work.”
Natsuko: And another is a プライベート用の携帯,
Eric: “cell phone for private use." Okay, now onto the vocab.
VOCAB LIST
Eric: Let’s take a look at the vocabulary from this lesson. The first word is..
Natsuko: ほど [natural native speed]
Eric: about
Natsuko: ほど[slowly - broken down by syllable]
Natsuko: ほど [natural native speed]
Eric: Next we have..
Natsuko: 遅れる [natural native speed]
Eric: to be late (V2)
Natsuko: 遅れる[slowly - broken down by syllable]
Natsuko: 遅れる [natural native speed]
Eric: Next we have..
Natsuko: わかる [natural native speed]
Eric: understand
Natsuko: わかる[slowly - broken down by syllable]
Natsuko: わかる [natural native speed]
Eric: And last we have..
Natsuko: 大変 [natural native speed]
Eric: very
Natsuko: 大変[slowly - broken down by syllable]
Natsuko: 大変 [natural native speed]
KEY VOCAB AND PHRASES
Eric: Let's have a closer look at some of the words and phrases from this lesson. The first phrase is..
Natsuko: わかりました。
Eric: meaning "I understand," "Okay," or "I see.”
Natsuko: It’s from a verb, わかる, “to understand.” わかります is its masu form and わかりました is a polite past form.
Eric: I’ve also heard the expressions ryoukai or ryoukai shimashita. Do they mean “I see” as well?
Natsuko: They do, but it sounds like something police officers or self defence force personnel use.
Eric: So maybe something like "roger!" in English.
Natsuko: Exactly. Of course, normal civilians say りょうかい or りょうかいしました too, but with a less formal connotation.
Eric: I see.
Natsuko: Also, when you want to be very formal, you should say 承知しました instead of わかりました.
Eric: Okay. Let’s recap. How do you say “I see” or “I understand” politely?
Natsuko: わかりました
Eric: If you want to be even more formal, you should say…
Natsuko: 承知しました。
Eric: Okay, now onto the lesson focus.

Lesson focus

Eric: In this lesson, you’ll learn how to apologize in a business setting, such as when you’re late for an appointment or when you make a mistake.
Natsuko: We’ll be looking at two useful expressions which are…
大変、申しわけありません。10分ほど遅れてしまいそうです。
Eric: “I’m very sorry. I’ll be about ten minutes late to our appointment.”
Natsuko:...and はい、わかりました。お待ちしております。
Eric: “Okay, I understand. I’ll wait for you here.” So, first of all, you have to apologize by saying...
Natsuko:大変、申しわけありません。
Eric: “I’m very sorry.” As we learned in a previous lesson, this is the most commonly used expression to apologize in business settings.
Natsuko: And 大変 means "extremely."
Eric: Can we hear that apology again?
Natsuko: 大変、申し訳ありません。
Eric: OK, listeners, please repeat after Natsuko.
Natsuko:大変、申し訳ありません。
Eric:.... Next, after your apology, say how late you’ll be.
Natsuko: In the dialogue, Linda said… 10分ほど遅れてしまいそうです。
Eric: “I’ll be about ten minutes late to our appointment.”
Natsuko:10分 means “10 minutes,” and ほど means “about.” So 10分ほど means ”about ten minutes."
Eric: Now, the latter part, meaning “it seems like I’m going to be late,” is a little complicated.
Natsuko: In order to understand this sentence, you need to know two grammar points. ---てしまう and ---そうです。
Eric: Let’s start with the first one. The formation of the te-form of a verb + shimau indicates a speaker’s regret or disappointment.
Natsuko: For example, 遅れる means “to be late” So... おくれて しまう 
Eric: Means “I’m going to be late despite my intentions” or “unfortunately, I’m going to be late.” Next, sō desu is the polite version of -sō da which expresses the speaker’s conjecture or guess. It corresponds to “it looks like” or “it seems like” in English.
Natsuko: Please note that そうです follows the masu-stem of a verb.
Eric: Let’s go back.
Natsuko: 遅れてしまい
Eric:“Unfortunately, I’m going to be late”
Natsuko:そうです
Eric: “It seems like”. So altogether…
Natsuko:遅れてしまいそうです
Eric: means “it seems like I’m going to be late”. At the beginning of this expression, say how late you’ll be. Natsuko, Can we hear the whole expression?
Natsuko: All right. 大変申しわけありません。10分ほど遅れてしまいそうです。
Eric: “I’m very sorry. I’ll be about ten minutes late to our appointment.” Listeners, it’s your turn. Imagine you’ll be 15 minutes late to an appointment. In that case, what are you supposed to say? Start with an apology.
Natsuko: 15 minutes is 15分. So “about 15 minutes” is 15分ほど
Natsuko: 大変、申しわけありません。15分ほど遅れてしまいそうです。
Eric: "I am sorry. I’ll be about 15 minutes late.” Now, if YOUR client called you and said this expression, what would be an appropriate response?
Natsuko: はい、わかりました。お待ちしております。 would sound very kind.
Eric: The first part…
Natsuko: はい、わかりました。
Eric: means “Okay, I understand.” But the second part...
Natsuko: お待ちしております 
Eric:...is a little tricky.
Natsuko: Right. Let’s put it in a simple way. おまちしております basically means the same thing as 待っています.
Eric: meaning “I’ll be waiting for you.”
Natsuko: おまちしております is from a verb お待ちする which is a humble way to say “to wait.” And ております is a humble way to say て います. So basically, おまちしております is a humble way to say 待っています “I’ll be waiting for you.” Try to memorize it as a set.
Eric: I see. Natsuko, to recap, can we hear the lines between Linda and Katsumata-san?
Natsuko:OK. So Linda called Asai Shoji and said…ABCコーポレーションのベーカー リンダでございます。
Eric: First she gave her name, “I’m Linda Baker of ABC Corporation.”
Natsuko: 大変、申しわけありません
Eric: Next, she apologized. “I’m very sorry.”
Natsuko: 10分ほど遅れてしまいそうです。
Eric: And said how late she will be… “I’ll be about ten minutes late to our appointment.”
Natsuko: Katsumata-san kindly said...はい、わかりました。お待ちしております。
Eric: “OK I understand. I’ll wait for you here.”

Outro

Eric: Okay, that’s all for this lesson. Thank you for listening, everyone, and we’ll see you next time! Bye!
Natsuko: またねー

Grammar

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7 Comments

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😄 😞 😳 😁 😒 😎 😠 😆 😅 😜 😉 😭 😇 😴 😮 😈 ❤️️ 👍

JapanesePod101.com Verified
October 26th, 2015 at 06:30 PM
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Are you good at being on time? What's your secret if so?

JapanesePod101.com Verified
May 24th, 2016 at 07:12 AM
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Andyさん、

こんにちは。

また頑張ってください。:smile:

Yuki  由紀

Team JapanesePod101.com

Andy
May 16th, 2016 at 01:14 PM
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はいわかりました。

JapanesePod101.com Verified
May 16th, 2016 at 08:06 AM
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Andyさん、

こんにちは。

「僕は時間を守ることは下手です」ですね。

I am bad at being on time.

最近は僕は時計を五分早くセットしまして、時間を守る人になることができました。

Recently, I have set my clock five minutes fast so I can become a punctual person.

:open_mouth:

良かったですね。

Yuki  由紀

Team JapanesePod101.com

Andy
May 7th, 2016 at 01:05 PM
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僕は定刻をすることは下手です。

I am bad at being on time.


いつも遅刻しちゃいます。

I am always late.


最近は僕は時計を五分早いにセットしまして、時間を守る人になるできました。

Recently, I have set my clock five minutes fast so I can become a punctual person.

JapanesePod101.com Verified
December 21st, 2015 at 11:24 AM
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カラムさん こんにちは。


りょこうに たくさん時間を 掛けますか。たのしんでくださいね!

Do you take plenty of time for travel? Have a good trip!


Thanks for your feedback, and you're right.

I fixed the Lesson Notes. Please check it out.


Stay tuned,

Team JapanesePod101.com

カラム
December 14th, 2015 at 03:48 AM
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りょこうで たくさん時間を 掛かります(かかります)ー I take plenty of time for travel!


There seems to be some sections incomplete in the lesson notes. Section 1 of the grammar is missing information from the formation and example section, and section 2 is missing information from the example section (when viewed from the app).