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Browser Problems

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Dmthompson3099
New in Town
Posts: 2
Joined: April 9th, 2015 1:17 am

Browser Problems

Postby Dmthompson3099 » April 9th, 2015 2:18 am

Just started using JP and having problems with the audio. I am using windows 7.

Chrome:
Audio works but can not use controls slider and fast forward. Selecting them restarts the audio.

Explorer 11:
No audio but video works ok. Sliders and ff work

Thanks for your help.

ofeliadgrd
Been Around a Bit
Posts: 41
Joined: February 5th, 2014 1:11 am

Re: Browser Problems

Postby ofeliadgrd » April 13th, 2015 2:31 am

Hi,

Please try to log out, clean the cache and cookies and to log in again.
This should solve the issue. If it doesn't, please directly contact us by mail specifying that you have already tried these steps and mentioning your user name and the device you are using.

Thank you,
Ofelia
Team JapanesePod101.com

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Dmthompson3099
New in Town
Posts: 2
Joined: April 9th, 2015 1:17 am

Re: Browser Problems

Postby Dmthompson3099 » April 13th, 2015 6:20 am

Hi Ofelia

Tried you suggestion and I'm afraid no success. Which email should I use?

Regards

Dave

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