Start Learning Japanese in the next 30 Seconds with
a Free Lifetime Account

Or sign up using Facebook

Cannot access the flashcards

Moderators: Moderator Team, Admin Team

marc9769
New in Town
Posts: 3
Joined: December 13th, 2010 10:33 pm

Cannot access the flashcards

Postby marc9769 » December 17th, 2012 8:25 pm

Hi there!
I can not access the flashcards section on my Mac, my iPhone and iPad currently. On all devices I only get a "spinning wheel" and can not access the cards. Please fix, because I do not want to break my learning schedule.
Best,
Marc

javart6458
New in Town
Posts: 9
Joined: December 3rd, 2012 4:11 pm

Re: Cannot access the flashcards

Postby javart6458 » December 17th, 2012 10:31 pm

Same here!
It's quite early in Tokyo (assuming the tech team is over there), but please let us know whenever you start addressing this issue. I was planning to study today and I would like to stick to my schedule.

Thank you,

J.

Get 40% OFF
Jessi
JapanesePod101.com Team Member
Posts: 822
Joined: November 25th, 2007 9:58 am

Re: Cannot access the flashcards

Postby Jessi » December 18th, 2012 12:52 am

Hello,
Thanks for letting us know - I reported it immediately and the tech team has it fixed already. They are adding some code to prevent this from happening again.

Thank you.
♪ JapanesePod101.com ♪ 好評配信中!
Leave us a message in the forum if you have any comments, questions, or feedback!

javart6458
New in Town
Posts: 9
Joined: December 3rd, 2012 4:11 pm

Re: Cannot access the flashcards

Postby javart6458 » December 18th, 2012 12:53 am

Thank you Jessy!
I can see my flashcards now :-)

marc9769
New in Town
Posts: 3
Joined: December 13th, 2010 10:33 pm

Re: Cannot access the flashcards

Postby marc9769 » December 18th, 2012 7:37 am

Thanks for the prompt fix!
Marc

bkennett5581
New in Town
Posts: 1
Joined: December 20th, 2012 2:20 am

Re: Cannot access the flashcards

Postby bkennett5581 » December 20th, 2012 2:40 am

same problem. The plus button isn't functioning.
Bel

Jessi
JapanesePod101.com Team Member
Posts: 822
Joined: November 25th, 2007 9:58 am

Re: Cannot access the flashcards

Postby Jessi » December 20th, 2012 4:11 am

Hi bkennett,
The flashcards should be loading now, please let me know if they aren't for you (you can also try deleteing the cookiea and cache for JPOD from your browser). Can you let me know what you mean by plus button?
Thank you!
♪ JapanesePod101.com ♪ 好評配信中!
Leave us a message in the forum if you have any comments, questions, or feedback!

Return to “Technical Support”