Website goes to "Member lockout" on Flashcards dai

[dominicashmole1350]

Hi,

Firstly: Great stuff, I'm loving learning with you guys.

But: Please fix an annoying technical glitch: Despite having a 2 year Premium subscription, I find that several times a day I reach a "Member lockout" page (when I've tried to access My Flashcards) where it says "Flashcards are a Premium feature, please sign up, etc. etc."

(In case it's relevant, my browser opens up that My Flashcards page by default, logging me in with saved password etc.)

To get back in, I have to do the following (every time!):

Backtrack to the URL www.japanesepod101.com
Stop the advert from talking
Choose "Sign in" and get correctly logged in
Then choose "log out" and strangely enough get re-directed and automatically signed in again
Choose "log out" a second time (if I skip this step, I'm still locked out)
Revisit My Flashcards and it's OK again

This is getting tedious - and if it affects others, surely isn't doing you any good.

Thanks,

Dominic

[dominicashmole1350]

PS: OK, I see you comment about this in your "Please read this first" post. But come on - asking users to clear cookies and log in and out every time really doesn't seem like a proper solution. It's a software bug that can be fixed - rather than making thousands of users jump through hoops daily.

[natsukoy9313]

dominicashmole1350-san,
We're very sorry that you got so annoyed.
And thank you very much for your honest feedbacks!! I'll share your feedback with my team and see if we can do something.
Thank you very much for your patience!!

Natsuko/JapanesePod101.com